COVID Lockdown Information

Updated 27th May, 2021
 
Our Service Department is open for all servicing and maintenance items to ensure that vehicles continue to be safe and reliable in these testing times. We will be following the strict guidelines set by the Victorian Government and acting on advice from our various automotive industry governing bodies.

At this time, this means the following changes are in place for our business:

• A COVID Safe service process and follow a contactless process – as we have been doing since early March 2020.
• We’re more strict on your movements around our business while you are on-site, which includes asking you to wear a mask at all times.
• We unfortunately have temporarily closed our Waiting Area.
• We have paused our Shuttle Bus Service.

 
Everything we are doing is in place to reduce your risk (and ours) while your vehicle is with us.

You are allowed to travel outside of your 5km radius to visit us for service, as long as we are your closest Mitsubishi dealership. Please ask us for any clarification on this topic if needed.

As mentioned above, unfortunately our waiting areas and shuttle services will not be able to operate during the lockdown.

For all question in relation to Service, feel free to send us an Instant Message via our website (at the bottom of this page) or call us on 03 9800 6000.

Servicing your vehicle at Knox Mitsubishi is the best way to protect its value. A full service history can help you achieve stronger resale value when you want to sell or trade-in your car. The professional service you receive from Knox Mitsubishi also results in confidence and peace of mind.

Whether your vehicle needs a simple oil change, new tyres or Major Mechanical Repairs, our service department located conveniently in Wantirna South will do the job efficiently and to the highest standard by our Mitsubishi Factory-Trained technicians. We have the experience and expertise to get you and your vehicle back on the road as soon as possible.

At Knox Mitsubishi you can be assured that we will only use Genuine Mitsubishi Parts to service your vehicle which will prolong the life of your vehicle, optimise performance and help reduce ownership costs. We may specialise in Mitsubishi vehicles, but we are able to repair and service all makes and models to the same high quality standard.

OUR SERVICE CENTRE OFFERS

• Factory trained technicians
• State of the art equipment
• On-site tyre facilities
• Courtesy car (subject to availability)
• Courtesy Shuttle Bus (within 10km radius)
• Customer lounge with resfreshments and Wi-Fi available
• Early Bird Drop Off Facility
• Servicing facilities for all makes and models

COURTESY SHUTTLE

We have a free courtesy bus available within a 10KM radius which departs sharp at the following time, If you require a lift please inform us where possible at the time of booking.

• 8:00am
• 9:00am
• 10:00am

Please note, Shuttle Runs Monday to Friday only.

COURTESY CAR

For your convenience Knox Mitsubishi has Loan Vehicles available FREE of charge whilst your vehicle is in for service/repair (subject to availability).

Should you wish to utilise this facility, please contact your Service Advisor to enquire as advanced bookings are required to secure a loan vehicle. Please call us on (03) 9800 6000.

Note, Hire cars are available for weekday services only, unfortunately on Saturdays we don’t have hire cars available.

TRADING HOURS

Our Service Department opening hours are 7:30am to 5:30pm Monday to Friday.

We are also open every second Saturday for routine servicing, 8am to 12pm by appointment only. Please contact one of our service advisors for available appointments.

For your convenience you can drop off your vehicle after regular business hours to be serviced the following day by using our Early Bird Drop Off Facility.

If you wish to drop off your vehicle prior to 7:30am, we have a drop off box which you can leave your keys in. If you wish to do this, please contact the service department prior, so we are aware you are dropping off early.

The key drop box is a yellow box on the fence, located just off High Street Road, near the Shell service station. We will contact you by 10am to discuss the work being carried out, if you don’t receive a phone call by 10am, please call our service department on 03 9800 6000 to ensure we have received the keys.

HOW OFTEN SHOULD I GET MY MITSUBISHI SERVICED?
As a minimum, your Mitsubishi should be serviced in line with Mitsubishi’s recommended servicing intervals which are 12 months or 15,000km*. Lancer Ralliart and Lancer Evolution service intervals are 6 months or 5,000 km*. However, depending on how and under what conditions your vehicle is driven, more frequent servicing may be required.

Check the service and maintenance section in your service and warranty booklet to find out when your regular servicing is due and if your vehicle requires more frequent servicing.

*Whichever occurs first.

WHAT’S THE BENEFIT OF GENUINE MITSUBISHI SERVICING?
Taking your vehicle to a Mitsubishi genuine service centre ensures the long-term safety and reliability of your Mitsubishi. Mitsubishi’s factory trained service team will ensure your vehicle receives the expert servicing and care it needs. Plus you’ll protect the resale value of your vehicle – a full, documented service history is a valuable asset when it comes time to sell.

IS MITSUBISHI GENUINE SERVICING COMPETITIVELY PRICED?
Mitsubishi genuine servicing is competitively priced. Mitsubishi offers one of Australia’s best service intervals of 12 months or 15,000km* which means you pay for less services over the time you own the car.*

More frequent servicing is required on some specialist vehicles and those operated under specific operating conditions such as frequent short trips, driving in dusty, sandy or salty conditions and prolonged idling or stop-start driving.

If you purchased your vehicle on or after 1st October 2012, your vehicle may also be covered by the Mitsubishi Capped Price Servicing Program which means you’ll enjoy scheduled regular servicing costs capped for up to 4 years*.

*Roadside Assist, if extended in accordance with service conditions, is available for a maximum of up to 5 years. Conditions apply. Offer subject to change without notice. Excludes government, rental and national fleet customers.

WILL MY WARRANTY BE AFFECTED IF I DON’T USE MITSUBISHI TO SERVICE MY CAR?
Mitsubishi recommends that scheduled services are performed by your Mitsubishi dealer. However, services can be carried out by another qualified service provider if the service is performed in accordance with the requirements detailed in your vehicle service and warranty booklet, and using proprietary oils, coolant and fluids where specified.

If servicing is performed in accordance with the requirements your warranty will not be affected.

WHAT HAPPENS IF NON-MITSUBISHI APPROVED PARTS ARE FITTED TO MY VEHICLE DURING A SERVICE?
Mitsubishi recommends that only genuine Mitsubishi parts are fitted to your vehicle. If a problem or damage occurs as a result of using non-genuine parts or non-approved fluids or lubricants, your warranty may not cover the component affected or related components.

WHAT HAPPENS IF I MISS OR PROLONG A REGULAR MITSUBISHI VEHICLE SERVICE?
Missing a regular service or prolonging time between services increases the risk of premature deterioration of some engine components as a result of reduced lubrication and protection performance.

In addition, if your vehicle has Capped Price Servicing, you may not benefit from the total number of available services under this program. Regular servicing is essential to keep your Mitsubishi operating at its best, so if you miss a service due date, please talk to your Mitsubishi dealer for a solution.